The information that we gather from you as a customer helps us to personalise and improve the experience that you have at ecotune-scotland.co.uk. We will use your information to process your payments, deliver your goods, communicate with you about your order and generally maintain your account with us. We will also use information to protect against and prevent fraud or abuses of our website.
We receive a number of types of information. They include information that you provide, automatic information that we receive whenever you interact with the site and email information. We use "cookies" and whenever your web browser accesses our website we obtain certain types of information. You can visit our website anonymously, although we cannot personalise your experience if you choose to do this.
If you leave your cookies turned on, you should always sign off when you are finished using a shared computer.
Storage of Information
We will keep your personal information for as long as we need it to provide our products and/or services to you. We will try to keep personal information which we hold about you up to date, but if you think that we are holding information which is inaccurate or you are otherwise then please contact us to let us know.
You are entitled under the Data Protection Act 1998 to a copy of the personal information that we
hold about you if you apply to us in writing. We may make a small charge for dealing with any such request.
Sharing of Information
Our customers and their information are important to Ecotune, and it is not our policy to sell their information to third parties. We do employ service companies to fulfil some of our operational functions; some of these companies may be given access to customer information in order to perform their functions. They will not use the information for any other purpose. Examples of when we would use other companies would be for delivery of an order or processing a credit card payment. Apart from this we will not share or transfer any personal information with any other third party unless we are required to do so by law.
Security of Information
Credit card details are only passed to the appropriate credit card company during the processing of your order. No financial details such as credit or debit card numbers are stored and should you decide to return to make further purchases you will be required to provide the payment information again.
You can always choose to withhold information, even though it may be needed to complete a purchase.
It is the customer's responsibility to be aware of these terms and of any changes that may be made to them.
Third party sites
We aim to provide products of the highest quality and hope you will be satisfied with them. However if for any reason you wish to return an item, you may do so within 14 days of receipt.
Upon receipt of your returned goods, we will be happy to refund the value of the products in full or exchange them for goods to the same value, so long as the items returned are in the same condition as they were in at the time of delivery to you. We regret that we cannot refund or replace any product that has been installed or used, unless the item is faulty.
The customer is responsible for all postage and packing costs, unless the item is faulty.
Software file sales are non refundable for copyright reasons.
Bespoke exhaust products are non refundable unless faulty due to a manufacturing defect.
Return the item with a note containing your name and address and purchase receipt (or copy) and reason for return, indicating whether you require a refund or exchange:Ecotune UK Ltd
34 Mains Hill
(Please note this address is for postal returns only)
(The postage of the returned items are payable by the customer unless item is faulty in which case a refund of postage costs will be provided upon inspection)
Once we receive returned items, we will post the exchange item or issue you a full refund less shipping costs within 14 days.
Refunds will be made by the same method as the original payment was received, unless otherwise agreed.
If you have any queries or need any further assistance, please contact us at firstname.lastname@example.org
The goods you order will be delivered to the address you give when you place your order. We aim to have your goods delivered as quickly as possible. Orders placed before 13:00 on a working day will be processed within two working days and will be delivered within four working days unless otherwise stated and provided no additional security checks are required and all stock items are available. (A working day is any day other than weekends and bank or other public holidays.)
- If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations the Ecotune shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods, less delivery charges.
- Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, Ecotune will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery.
- Time for delivery shall not be of the essence. The goods may be delivered by the Ecotune in advance of the quoted delivery date.
- Upon receipt of your order you will be asked to sign for the goods received in good condition. If you are unable to check the contents of the package at that moment in time please sign for the parcel as "UNCHECKED". Failure to do so may affect any warranty claims that you make thereafter.
Customer Service Contact Information
- Email: email@example.com
- Phone/Fax: 0845 409 4567